Domestic Shipping is provided by UPS
Domestic Flat Rate Shipping -$15
Free Shipping Over $200
International Shipping is provided by UPS
International Flat Rate Shipping - $55
Free Shipping Over $400
Once delivery confirmation becomes available, Lash Artisan™ is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information. All shipments require a signature for delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package.
Some of our items have the option of 'Pre-Order' which allows you to purchase the wanted item that day. In these cases, your entire order will be held until your pre-ordered items arrive and all products will be shipped together.
RETURNS, EXCHANGES & DAMAGED MERCHANDISE
Returning products to Lash Artisan™ is simple. If you are not satisfied with your purchase simply contact our Customer Service Department via email (firstname.lastname@example.org) and we will assist you with the process. We must be notified within 10 business days, and items need to be returned within 14 days of receipt. Shipping cost will not be refunded.
Due to sanitation & health regulations, Lash Artisan™ cannot accept returns on any opened packaging.
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Lash Artisan™ reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.
Lash Artisan™ must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.
Lash Artisan™ must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization.
Returns must be unopened and in the original packaging.
In the event that a return is a result of our error, we pay the return shipping.
Any placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.
RETURNS DUE TO CUSTOMER ERROR
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
No Credits, Refunds or Exchanges allowed.
Within seven (7) days after contacting us, and enclosed with: 1) explanation of claim of defect and 2) your request for exchange or refund. Lash Artisan reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of defective product.
Orders placed any business day after 2pm (EST) will not be shipped out till the following day. Overnight orders placed on Fridays will not arrive till the following Monday.
FREE SHIPPING DETAILS
We are proud to offer FREE SHIPPING on orders over $200 to addresses in Canada and orders over $400 to the rest of the world.